Support

How Can We Help?

Experts to Aid in Technical Support

Our experts are ready to assist you and your team. This support page will act as a guide for any technical-related questions that might come up for you. You can also submit a technical support request if you’re seeking additional help.

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Frequently Asked Questions

StormWise™ is offered in two different versions, Pro and Expert. 

StormWise™ Pro includes only 1D surface water modeling, with all the graphical capabilities of StormWise™ (previously ICPR4). This version is suitable for engineers who are upgrading from earlier versions of ICPR3 or those who need only 1D H&H analyses.

StormWise™ Expert is our fully integrated version of StormWise™ Pro. It includes all of the 1D H&H surface flow modeling capabilities in addition to 2D Overland Flow and 2D Groundwater Flow. The combination of integrated surface water–groundwater flow and continuous simulation opens the door to many complex water resources applications and issues such as wetland hydro-period assessments, wetland restoration, impacts of sea level rise on groundwater tables, consumptive water use, stormwater reuse, water sustainability, irrigation demands, and construction dewatering.

To see the feature differences, click here.

 

The StormWise™ Help System was completely revamped into a searchable and context sensitive environment full of hyperlinks to related topics, tutorials, and examples. Click in any data field on any data form and press the F1 Key to open specific help details.

New users should plan to follow along with the Two Pond, Schematic View tutorial (at a minimum). This tutorial will help you become familiar with the user interface and answer many common StormWise™ questions. Numerous other tutorials are provided to introduce you to a number of modeling tasks. Additionally, the help menu includes example projects that show how a complete model is brought together for different types of modeling challenges. These examples will take you through model setup, simulation, and analyzing results.

Current Version: 4.08.02

To get the latest version and example files, click "Help > Check for Updates".

Streamline Technologies has a relatively simple process in place for acceptances in other cities, counties, and state agencies. Reach out to one of our experts to learn more.

  • Process and operating system: 64-bit processor and Microsoft® Windows® 7 or higher operating system. We recommend Microsoft® Windows® 10 or higher. StormWise™ includes parallel processing, so multiple cores is advantageous. We have found Intel® I7 processors with 4 physical cores to be of good value.

  • Hard drive: 1TB or greater is suggested if StormWise™ projects are to be stored and accessed locally. Projects can be opened across a network, but performance depends on network speeds.

  • RAM: 8GB minimum. 16GB or higher is recommended, especially for very large projects.

  • Graphic cards: Most modern CAD-capable graphics cards will work. 2GB RAM minimum is required on the card, 4GB or higher is recommended. The graphics card should be compatible with DirectX 10.0.

  • Virginia Tech
  • Florida Gulf Coast University
  • University of South Carolina
  • Ocean Circulation Lab, College of Marine Sciences at the University of South Florida 
  • Embry-Riddle Aeronautical University
  • University of Georgia – Institute for Resilient Infrastructure Systems

SOC 2, shorthand for System and Organization Controls 2, represents a voluntary compliance standard established by the American Institute of CPAs (AICPA). A SOC 2 Type 1 report assesses the design of an organization's systems and evaluates their alignment with five trust services criteria: security, availability, processing integrity, confidentiality, and privacy.

By adhering to the stringent standards outlined by the AICPA, Streamline Technologies reaffirms its dedication to empowering municipalities, emergency responders, and flood management teams with secure, reliable technology solutions in an increasingly digital landscape.

To learn more about SOC 2 Type 1 compliance and what it means for you, click here.

Additional Support

Not seeing your specific questions listed here or in the Help System? Contact us today and we’d be happy to assist! We understand your projects require timely attention, so we will be in touch with you quickly. 

Occasionally, support questions fall under specialized training rather than technical support. Streamline Technologies, Inc. reserves the right to determine what is considered technical support or specialized training. If your request is determined to require specialized training, you will be notified of such before any project review by Streamline Technologies, Inc. engineers. An engineering support services agreement will be sent to you and an hourly fee shall be applied.

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  • “Streamline Technologies provided excellent technical support and guidance throughout the duration of our project, and the support staff possess a wealth of knowledge of the StormWise software. We faced many complexities on our project, the primary being the need to model both 2D overland flow and 2D groundwater flow and accurately represent surface ponding that results from seepage through an unconfined aquifer layer.  The support staff were more than up to the challenge and exceeded our expectations not only in their understanding of the StormWise software but in the practical application of the software and its many features to best solve the complex project scenario.”
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    Stephen Boone, PE Johnson, Mirmiran & Thompson
  • “As long-time users of StormWise, we express our gratitude for the exceptionally responsive and dedicated team at Streamline. They have developed a robust modeling tool that we use extensively in our engineering practice. Whenever we have questions or require technical assistance, they have consistently been there to provide support or training. They not only listen attentively to our needs but have also customized and expanded the software's capabilities to align with their customers' evolving demands. We highly recommend StormWise to anyone looking for a reliable and user-friendly hydrologic and hydraulic modeling software.”
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    Steve Sommerfeldt, PR, CFM Associate Principal & Water Resources Group Manager at Inwood Consulting Engineers, Inc.
  • “Any water resources engineer faced with modeling complex overland and/or groundwater flow conditions should strongly consider the StormWise software and the technical support that Streamline Technologies offers. We look forward to our next StormWise modeling project and working with Streamline Technologies again!”
    Stephen Boone, PE Johnson, Mirmiran & Thompson
  • “I have been using StormWise for a few years, and I can testify that it is a very good tool to model urban stormwater systems that can simulate both hydrology and hydraulics with multiple hydraulic components, such as storm sewers, culverts, ponds, control structures, channels, and surficial flow. We are able to model both 1-D and 2-D components efficiently, and having the ability to model groundwater interaction is a big plus.  Their training program is very valuable as we continue to send our staff for training.  I want to also highlight their excellent technical support.  Both Warren McKinnie and Pete Singhofen are very approachable and provide very timely responses and resolutions to the technical issues that are sent their way.”
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    Swamy Pati, Ph.D, PE, CFM Regional Stormwater and Flood Planning Lead at Jacobs
Training and Education

Workshops

Sign up for one of our upcoming workshops for a step-by-step training on theory, use, and practical application of StormWise™ (previously ICPR4). Attendees of our workshops will receive:

  • Personalized instruction
  • Extensive course materials
  • In-depth modeling concepts
  • 12 Continuing Education Credits for Certified Floodplain Managers
  • 21 PDHs for Professional Engineers

Seats are limited, so register now!

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Not a Customer Yet?

If you’re seeking mature and proven technology with best-in-class support, request a demo to see how Streamline Technologies can help you.